Return & Refund Policy

At Idermify, we are committed to ensuring a seamless shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds under the following guidelines.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be initiated within 5 days of receiving the product.
  • The product must not be damaged, altered, or tampered with in any way.
  • Certain items, such as personal care products, opened skincare products, or customized items, may not be eligible for returns due to hygiene and safety reasons.

How to Initiate a Return

If you wish to return a product, please follow these steps:

  1. Contact Us: Email our customer support team or call us with your order details.
  2. Approval & Instructions: Once your request is reviewed, we will confirm its eligibility and provide return shipping instructions.
  3. Shipping the Product: Pack the item securely and send it back to us using a trackable shipping service. Return shipping costs may be the customer’s responsibility unless the return is due to a defective or incorrect product.

Refund Process

  • Upon receiving and inspecting the returned item, we will notify you about the status of your refund.
  • If approved, the refund will be processed within 7-9 business days to your original payment method.
  • Shipping charges, if applicable, are non-refundable.

Exchanges

We allow exchanges for defective or damaged products. If you receive an item that is damaged or incorrect, please contact us within 7 days of delivery, and we will arrange for a replacement.

Non-Returnable Items

The following items are non-returnable:

  • Opened or used skincare products
  • Products purchased during special promotions or clearance sales
  • Gift cards and vouchers

Late or Missing Refunds

If you haven’t received your refund within the specified period:

  1. Check your bank account again.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still need assistance, reach out to us.

Modifications to the Policy

Idermify reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be reflected on this page, so we encourage you to review it periodically.

For any further assistance, feel free to contact our support team.